Shipping policy
Shipping Policy:
Thank you for choosing On the Rocks Cosmetics! We strive to provide a smooth and reliable shipping experience. Please review our shipping policy below:
1. Processing Time: Once your order is placed, please allow 1-2 business days for processing before shipment. We carefully prepare and package each order to ensure its safe arrival.
2. Shipping Methods: We offer various shipping methods to accommodate your needs. During checkout, you can select the shipping option that best suits your preferences and timeframe. Please note that shipping costs may vary based on your location and chosen method.
3. Domestic Shipping: We currently offer domestic shipping within [specify applicable country/region]. Your order will be shipped via trusted carriers, and estimated delivery times will depend on your location. Please allow additional time for any unforeseen delays that may occur during transit.
4. International Shipping: For our international customers, we offer shipping to select countries/regions. Delivery times may vary depending on customs clearance processes and local postal services. Please note that customers are responsible for any customs fees, taxes, or duties incurred upon arrival in your country/region.
5. Order Tracking: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow a few hours for the tracking information to be updated in the carrier's system.
6. Lost or Damaged Packages: While we take great care to ensure your order arrives in perfect condition, unforeseen circumstances may occur during transit. If your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
7. Address Accuracy: Please ensure that you provide the correct shipping address during checkout. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address information. If you need to update your shipping address, please contact our customer support team as soon as possible.
8. Shipping Restrictions: Please be aware that certain products, such as flammable items or those restricted by local regulations, may have shipping restrictions or limitations. We comply with all applicable shipping regulations and reserve the right to modify or cancel orders that do not comply with these requirements.
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We're here to ensure your satisfaction and provide you with an exceptional shipping experience.
Thank you for choosing On the Rocks Cosmetics! We strive to provide a smooth and reliable shipping experience. Please review our shipping policy below:
1. Processing Time: Once your order is placed, please allow 1-2 business days for processing before shipment. We carefully prepare and package each order to ensure its safe arrival.
2. Shipping Methods: We offer various shipping methods to accommodate your needs. During checkout, you can select the shipping option that best suits your preferences and timeframe. Please note that shipping costs may vary based on your location and chosen method.
3. Domestic Shipping: We currently offer domestic shipping within [specify applicable country/region]. Your order will be shipped via trusted carriers, and estimated delivery times will depend on your location. Please allow additional time for any unforeseen delays that may occur during transit.
4. International Shipping: For our international customers, we offer shipping to select countries/regions. Delivery times may vary depending on customs clearance processes and local postal services. Please note that customers are responsible for any customs fees, taxes, or duties incurred upon arrival in your country/region.
5. Order Tracking: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow a few hours for the tracking information to be updated in the carrier's system.
6. Lost or Damaged Packages: While we take great care to ensure your order arrives in perfect condition, unforeseen circumstances may occur during transit. If your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
7. Address Accuracy: Please ensure that you provide the correct shipping address during checkout. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address information. If you need to update your shipping address, please contact our customer support team as soon as possible.
8. Shipping Restrictions: Please be aware that certain products, such as flammable items or those restricted by local regulations, may have shipping restrictions or limitations. We comply with all applicable shipping regulations and reserve the right to modify or cancel orders that do not comply with these requirements.
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We're here to ensure your satisfaction and provide you with an exceptional shipping experience.